Shipping policy

Refund Policy

All sales are final. We do not accept returns, exchanges, or cancellations for any items once an order has been placed.

No Refunds or Returns

We do not offer refunds, returns, or exchanges for any reason, including but not limited to incorrect sizing, change of mind, buyer’s remorse, delayed shipping, or ordering the wrong item.

Please make sure all order details, sizing, shipping information, and product selections are correct before completing your purchase.

Damages, Defects, or Wrong Items

Please inspect your order immediately upon delivery. If you receive an item that is defective, damaged, or incorrect, you must contact us at support@jadedhills.us within 48 hours of delivery with your order number and clear photos of the issue.

We will review the issue and determine the appropriate resolution at our discretion. Contacting us about a damaged, defective, or incorrect item does not guarantee a refund, return, or replacement.

Order Issues

We are not responsible for lost, stolen, delayed, or misdelivered packages once the order has been handed over to the shipping carrier. Customers are responsible for entering the correct shipping address at checkout.

If your package is marked as delivered but you did not receive it, please contact the shipping carrier directly for assistance.

Final Sale Items

All items sold on our website are considered final sale. By placing an order, you agree to this policy and understand that no refunds, returns, exchanges, or cancellations will be accepted.

Contact

For any questions regarding your order, you can contact us at support@jadedhills.us.